Coronavirus (COVID-19) | Luxtripper
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COVID-19 Protection

Coronavirus (COVID-19)

Information about Covid-19

We know how important it is for you to have peace of mind before you travel, knowing you’re in expert hands. Each Luxtripper holiday is tailor-made by our dedicated team of travel experts, who can advise on international and local travel requirements, whilst creating incredible experiences that perfectly match your expectations. Your travel expert will be able to help you understand the latest restrictions and answer any questions, leaving you feeling relaxed and fully prepared. 

The UK Government has implemented a traffic light system to safely restart international travel. Details of this can be found here. We continue to monitor and review this system, as well as further changes happening across the world, to ensure that our customers are informed and protected. Further information on the impact of the traffic light system on existing or future bookings can be found in the FAQs below.

For those dreaming of their next travel adventure, we have a number of protections in place to help you book with confidence. 

The Luxtripper Covid-19 Protection Promise

Our Covid-19 Protection Promise is our commitment to fully protect your booking if you are unable to travel due to a positive Covid-19 diagnosis.*

This means that we will replace your trip to the original value if:

  • You, or any person you are travelling with on the same booking, receive a positive Covid-19 diagnosis within 14 days of your departure, or within 28 days of your departure if you have been hospitalised as a result of Covid-19.
  • You, or any person you are travelling with on the same booking, are refused boarding following a positive Covid-19 diagnosis or a failed temperature check at your original departure point.

If you are diagnosed with Covid-19 and are unable to move your booking, we will offer you a full refund.

*Terms apply - find out more about our Covid-19 Protection Promise here

ATOL Protected

Every flight-inclusive package holiday we sell is covered by ATOL, the UK Government’s financial protection scheme. Managed by the Civil Aviation Authority (CAA), the scheme protects you from losing money or being stranded abroad if the tour operator goes out of business. Our ATOL number is 11506 and more information can be found here.

Safe hands at every step

We continue to work closely with all of our trusted partners to ensure that the safety and protection of our customers continues to meet every standard, wherever they choose to travel.

Our dedicated Concierge team is available from 8am - 8pm Monday to Friday and 9am - 6pm on weekends and bank holidays.

If you have any further questions about your existing booking or future booking with us, please see our FAQs below, or call our team on 020 4538 2013.

Frequently Asked Questions

We are closely following the latest FCDO travel advice and recommend all travellers do the same. Lots of useful information on the rules and requirements for specific destinations can be found here, by selecting the appropriate country.

Can I book a holiday?

Yes, many countries have opened their borders for international travel and we are booking amazing holidays for clients across a wide selection of destinations. 

If you would like to discuss your next holiday with us, our dedicated team of travel experts are on hand to help and will be able to discuss all rules and restrictions with you. Please call on 020 4538 2013.

What are the entry requirements for my destination?

Please refer to the FCDO website for more information on entry requirements for individual countries, including Covid-19 testing.

The majority of countries require proof of a pre-departure PCR test on entry, which usually needs to be taken within 72 hours of your departure date. If your holiday includes a flight, you must also check with your airline for specific restrictions, including testing before you fly home, and/or restrictions of countries you are flying via, which may be applicable.

Please don’t forget that visas and other health vaccinations are required for a wide range of destinations, and will need to be organised in advance of your trip. More information on entry requirements can be found here, and specific, non-Covid-19 vaccination requirements can be found here.

What are the requirements for arriving back into the UK?

These are the current requirements for arrivals back into the UK – please note that these may be subject to change:

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A further, useful step-by-step guide on travel abroad can be found here.

The country I am travelling to has been added to the UK Government’s ‘red list’ – what should I do?

Before your departure, you should check and adhere to any entry requirements for your destination, details of which can be found here. Please note that these requirements are subject to change, often at short notice.

When you travel home you will be required to quarantine in a government-approved hotel. You will need to book and pay for a quarantine package via the official booking website before you complete your Passenger Locator Form and board your return journey to the UK. The quarantine package will include food and beverages, transfers, security and two Covid-19 tests. You will only be able to book this service two weeks prior to arriving in the UK, but we would urge you to do this as early as possible.

Further information on quarantine arrangements can be found here

The country I am travelling to has been added to the UK Government’s ‘red list’ and I don’t want to go – what should I do?

There’s no need to do anything. Our teams are working hard to contact any clients affected by red list travel restrictions to discuss their options, so please rest assured that we will call you if your holiday is going to be affected.

Your options will include moving your booking to a later date or another destination. The price for each may differ depending on the new dates you choose and availability.

Customers wishing to cancel their trip will be subject to our standard terms and conditions. They may be able to claim back cancellation fees from their insurer and Luxtripper will provide a cancellation invoice as proof if required.

Please note that we are prioritising customers by date of departure, and contacting customers 2-3 weeks before they travel, to ensure any new domestic or international travel restrictions are taken into account.

The country I am travelling to is not on the UK Government’s red list but I don’t want to go – what should I do?

If the destination you are due to travel to not on the UK Government’s red list but you do not wish to travel there, we will help you to move your holiday to another date. The price for a date change may differ depending on the new dates you choose and availability.

We will be prioritising customers by date of departure. Customers wishing to cancel their trip will be subject to our standard terms and conditions. They may be able to claim back cancellation fees from their insurer and Luxtripper will provide a cancellation invoice as proof if required.

I’m due to travel soon but I’ve received a positive Covid-19 diagnosis – what shall I do?

Please contact us immediately on 020 4538 2013 or by emailing concierge@luxtripper.co.uk. You will likely be covered by our Covid-19 Protection Promise, and we will help you take the necessary steps to re-book your trip.

More information on our Covid-19 Protection Promise can be found here.

What happens if my holiday destination closes its borders?

If the destination you are due to travel to closes its borders for the dates you are due to travel, we will help you to move your holiday to another date, or another destination. Our estimated timeline for contacting customers is 2-3 weeks before departure, to confirm that the holiday will be affected.

Will my travel insurance cover COVID-19?

It is essential to take out travel insurance before your holiday to cover all medical treatment and repatriation. However, it’s important to note that not all travel insurance companies are currently covering for Covid-19-related claims.

Luxtripper Ltd is an Introducer Appointed Representative of JustTravelCover.com, which is authorised by the Financial Conduct Authority and offers a range of products, including cover for cancellation or curtailment of a trip due to contracting Covid-19, or through being quarantined or refused permission to travel due to infection or suspected infection. Click here to get a single or multi-trip travel insurance quote. You can read more about the activities that are covered via the link, or see the FAQs here. Alternatively, call Just Travel Cover on +44 (0) 800 294 2972.

The balance is due on my holiday, but I am unsure if it will be affected - what should I do?

Unless we have informed you that your travel arrangements are impacted, your balance remains payable as per our Terms and Conditions. You should continue to pay your balance within the normal time frame in order to avoid any unnecessary cancellation charges being levied and so that we are able to pay our suppliers in a timely manner for your holiday.

Where can I get a Covid-19 test?

There are a variety of private health providers that offer Covid-19 tests for travellers, and details of these can be found online. Some providers will require you to come into a clinic for your test, whereas others can send a testing kit by post for you to administer yourself.

A full, Government-approved list of PCR test providers can be found here.

What if my Covid-19 test results do not come back in time?

Each Covid-19 test provider will have varying turnaround times for test results, so it’s best to clarify what these are before you purchase a test. 

Please note that we cannot be held responsible if the test results are not returned in time for departure. However, we will do our utmost to assist you with moving your trip if you need to.

Do I need proof of vaccination to be able to travel?

Many destinations are including Covid-19 vaccination status as part of their entry requirements - you should continue to check for updates to your destination before travelling. More information on how to demonstrate your Covid-19 vaccination status can be found here.

Do I need to be fully vaccinated in order to travel?

Some destinations are requiring travellers to be fully vaccinated as part of their entry requirements. You can check by selecting your destination here. These requirements are subject to change at short notice, so you should continue to check for updates to your destination before travelling.

What can I expect when I arrive at my hotel?

Each hotel will have its own safety measures and protocols to ensure the wellbeing of all visitors. In some resorts, there may be restrictions on spa treatments and excursions, and restaurants may be operating on a reduced menu.

We are working closely with our hotel providers to provide customers with details of specific restrictions before they travel. We would also recommend checking with staff when you arrive. 

What do I need to do if I feel unwell on holiday?

Should you begin to feel unwell and, in particular, experience any of the following symptoms while you are away: - High fever - New and persistent cough - Loss of taste and/or smell.

We advise that you stay in your accommodation and avoid contact with others, follow local health guidance where applicable and immediately contact your health insurance provider for advice.

Do I need a Covid-19 test to return to the UK?

Yes. Currently, anyone entering the UK must provide proof of a negative Covid-19 test, which would need to be shown before you board your flight back to the UK. The latest information, including the accepted types of tests, can be found here. If your holiday includes a flight, you must check with your airline and adhere to any additional restrictions.

We strongly recommend that you organise all required tests before you depart the UK, including those needed once you return home.

Testing requirements may also change at any time, so you should regularly check here for all travel updates.

Do I need to complete any forms before returning to the UK?

Up to 48 hours before returning to the UK, you must complete a Passenger Locator Form online, which must then be printed or downloaded to your mobile phone before you reach Border Control. This form can be found here, alongside all the relevant information.

Will I have to quarantine or self-isolate when I return home?

If you are travelling from a destination on the UK Government’s ‘Red list’, you are required to quarantine in a government-approved hotel on your return to the UK. You will need to book, and pay for, a quarantine package via the official booking website before you complete your Passenger Locator Form and board your return journey to the UK. The quarantine package will include food and beverages, transfers, security and two Covid tests. You will only be able to book this service two weeks prior to arriving in the UK, but we would urge you to do this as early as possible.

Further information on quarantine arrangements can be found here.

If you are travelling back from a country not on the UK Government's 'Red List' but you are not vaccinated, you will need to self-isolate for 10 days on returning to the UK. If you are required to self-isolate, you may be eligible to take a Covid-19 test after five days to reduce your self-isolation period. Further information on the Test to Release Scheme can be found here.

The UK’s position on quarantine requirements is subject to change at short notice, so you should regularly check here for the latest advice, including while you’re away.